Based on the behavioral guidelines for the collaborative ...

[D2AR0N]

Based on the behavioral guidelines for the collaborative approach, how could Dan have managed this conflict more effectively?
 
  What will be an ideal response?

Question 2

What situational factors should Dan take into account as he considers his approach to managing this conflict?
 
  What will be an ideal response?

[TDubDCFL]

Answer to Question 1

Answer: Dan did not do a good job at following the problem-solving steps discussed at the end of the chapter. Dan was in a position to play all three conflict management roles (initiator, respondent, mediator). Responses to this question should includes steps Dan could have taken to improve his performance in each role.

Answer to Question 2

Answer: The relevant situational factors to consider are the importance of the issue, the importance of the relationship, the power Dan holds relative to Mike, and the time sensitivity of the problem.

[D2AR0N]

Gracias!

[Chelseyj.hasty]

Thanks for the timely response, appreciate it