You believe your new co-worker, Greg, has taken advantage of you ...

[809779]

You believe your new co-worker, Greg, has taken advantage of you in a conflict resolution setting. What approach to resolving conflicts are you most likely to have used?
 
  A) Forcing
  B) Avoiding
  C) Compromising
  D) Accommodating
  E) Collaborating

Question 2

If the norm in the office is to go along to get along, which conflict response is being utilized?
 
  A) Forcing
  B) Accommodating
  C) Avoiding
  D) Compromising

[canderson530]

Answer to Question 1

Answer: D
Explanation: A) Incorrect. The forcing approach is an attempt to satisfy one's own needs at the expense of others.
B) Incorrect. Avoiding is used when both the issue and the relationship are unimportant. It sidesteps the conflict and avoids a solution. In the long term, it causes frustration for others because problems never seem to be resolved.
C) Incorrect. The compromising response is intermediate between assertiveness and cooperativeness. It is an attempt to obtain partial satisfaction for both partiesboth are asked to make sacrifices to obtain a common gain. Perceived fairness is the goal.
D) Correct. The accommodating approach satisfies the other party's concerns while neglecting one's own. It emphasizes preserving a friendly relationship at the expense of critically appraising issues. It may also result in others taking advantage of you.
E) Incorrect. The collaborating approach is an attempt to address fully the concerns of both parties. This should be implemented when both the issue and relationship are important because it is the only win-win strategy.

Answer to Question 2

Answer: B
Explanation: A) Incorrect. The forcing approach is an attempt to satisfy one's own needs at the expense of others. It is used when the other party is uncooperative.
B) Correct. The accommodating approach satisfies the other party's concerns while neglecting one's own. It emphasizes preserving a friendly relationship at the expense of critically appraising issues. It may also result in others taking advantage of you.
C) Incorrect. Avoiding is used when both the issue and the relationship are unimportant. It sidesteps the conflict and avoids a solution. In the long term, it causes frustration for others because problems never seem to be resolved.
D) Incorrect. The compromising response is intermediate between assertiveness and cooperativeness. It is an attempt to obtain partial satisfaction for both partiesboth are asked to make sacrifices to obtain a common gain.

[809779]

Thank you

[canderson530]

No problemo