An employee is late to work. This is her first time. What should ...

[geoffrey]

An employee is late to work. This is her first time. What should you do first?
 
  A) Ignore her tardiness. It was just her first time.
  B) Ask her why she was late.
  C) Talk to her about her commitment to the organization.
  D) Talk to her about how tardiness is not a behavior you accept.

Question 2

When an employee does not perform at the level you had hoped, what steps (in order) should you take to extinguish the unacceptable behavior and replace it with an acceptable one?
 
  A) Ignore, reprimand, redirect
  B) Redirect, reprimand, reward
  C) Question, redirect, reward
  D) Reprimand, redirect, reward

[Zebsrer]

Answer to Question 1

Answer: D
Explanation: A) Incorrect. Though it is tempting to ignore first offenses, a reprimand should immediately follow the offensive behavior.
B) Incorrect. Though investigation is one step of the reprimand process, it comes after a discussion of the inappropriateness of the behavior.
C) Incorrect. A discussion of commitment to the organization is appropriate when discussing a performance-related issue, rather than a misbehavior issue.
D) Correct. This focuses directly on identifying the unacceptable behavior and setting expectations for performance (the next step is to redirect the employee's behavior).

Answer to Question 2

Answer: D
Explanation: A) Incorrect. Ignoring an unacceptable behavior does not help extinguish it.
B) Incorrect. These are the proper steps, but they are out of order. The correct order is reprimand, redirect, reward.
C) Incorrect. The first step is to reprimand rather than question the employee.
D) Correct. These steps help to extinguish the undesirable behaviors and replace them with acceptable ones. After behaviors have become acceptable, the reward step attempts to transform them into exceptional behaviors.