This topic contains a solution. Click here to go to the answer

Author Question: Which statements in the conversation were most helpful? Which were least helpful or could have ... (Read 157 times)

fagboi

  • Hero Member
  • *****
  • Posts: 535
Which statements in the conversation were most helpful? Which were least helpful or could have produced defensiveness or closed off the conversation?
 
  What will be an ideal response?

Question 2

Categorize each of the statements by naming the rule of supportive communication that is either illustrated or violated.
 
  What will be an ideal response?



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

rosiehomeworddo

  • Sr. Member
  • ****
  • Posts: 306
Answer to Question 1

Answer: This case illustrates a variety of response types that produce a helpful result. One lesson to be learned from this case is that outright advice is frequently not helpful because it may produce defensiveness through invalidation or superiority/inferiority feelings and because it does not produce the same level of commitment to changing or improving. In this case, Bob was allowed to clarify his feelings and formulate a plan of action that would lead to problem resolution.

Answer to Question 2

Answer: This case illustrates poor communication between a superior and a subordinate. The following statements violated the following principles of supportive communication:

First statement, by Ron: Tends to be evaluative, will cause defensiveness from the outset. Owns rather than disowns feedback.

Second statement, by Mike: Indicates defensiveness; person oriented; confrontative
approach will produce mutual defensiveness.

Third statement, by Ron: Attempts being problem oriented, validating, and descriptive.

Fourth statement, by Mike: Still person oriented, not problem oriented; global, not specific; nonsupportive listening.

Fifth statement, by Ron: Evaluative rather than descriptive; advising rather than asking for alternatives; implied accusations; nonspecific.

Sixth statement, by Mike: Still defensive; still nonspecific; avoids discussing problem definition or problem solutions.

This case violated nearly every principle of supportive communication. Instead of beginning the conversation with an attitude of joint problem solving, Ron was immediately evaluative and put Mike on the defensive. Mike in turn, never did accept the legitimacy of the meeting and refused to collaborate with Ron in solving the problems.

The interaction could have been more productive if Ron had begun with some validating statements (e.g., compliments, description of successes) to reduce Mike's defensiveness and had relied primarily on descriptive statements rather than evaluative statements. All the burden for change should not necessarily rest with Mike. Ron may need to alter some expectations as well.

Interpersonal hostility almost always takes precedence over task-related issues. Because Mike feels so defensive around Ron, it is unlikely that the task-related problems will be resolved satisfactorily. Therefore, the priority problem is getting Ron and Mike to agree to work to solve the other problems together. This requires attention to the interpersonal relationship first. That is, subsequent discussions should focus on improving the communication process before resuming communication about content issues.




fagboi

  • Member
  • Posts: 535
Reply 2 on: Jul 6, 2018
Wow, this really help


tanna.moeller

  • Member
  • Posts: 328
Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

 

Did you know?

Your skin wrinkles if you stay in the bathtub a long time because the outermost layer of skin (which consists of dead keratin) swells when it absorbs water. It is tightly attached to the skin below it, so it compensates for the increased area by wrinkling. This happens to the hands and feet because they have the thickest layer of dead keratin cells.

Did you know?

The strongest synthetic topical retinoid drug available, tazarotene, is used to treat sun-damaged skin, acne, and psoriasis.

Did you know?

Children of people with alcoholism are more inclined to drink alcohol or use hard drugs. In fact, they are 400 times more likely to use hard drugs than those who do not have a family history of alcohol addiction.

Did you know?

The tallest man ever known was Robert Wadlow, an American, who reached the height of 8 feet 11 inches. He died at age 26 years from an infection caused by the immense weight of his body (491 pounds) and the stress on his leg bones and muscles.

Did you know?

The most common childhood diseases include croup, chickenpox, ear infections, flu, pneumonia, ringworm, respiratory syncytial virus, scabies, head lice, and asthma.

For a complete list of videos, visit our video library