Several response types are illustrated in this story of what to ...

[clmills979]

Several response types are illustrated in this story of what to do with your 5,000 inheritance. For each of the following situations, indicate the response type that most likely occurred. Provide support for your answer.
 
  Situation 1: John's response to your question is an example of which response type?
  Situation 2: Which response type characterizes Morgan's comment?
  Situation 3: Ivan's comment, What is it that you want to accomplish with your money? represents which response type?
  Situation 4: Ivan's second comment concerning whether you want to be rich now or lateris the investment long term or short termis an example of which response type?
  Situation 5: When all the characters respond in unison to your frustration, this is an example of which response type?
  What will be an ideal response?

Question 2

Compare and contrast coaching and counseling. Give examples of both coaching and counseling.
 
  What will be an ideal response?

[gabrielle_lawrence]

Answer to Question 1

Answer: Situation 1: Advising; Situation 2: Deflecting; Situation 3: Clarification probe; Situation 4: Elaboration probe; Situation 5: Repetition probe

Answer to Question 2

Answer: CoachingManagers pass along advice and information or set standards to help subordinates improve their work skills. Subordinates must be advised on how to do their jobs better and be coached to better performance. Coaching problems are usually caused by lack of ability, insufficient information or understanding, or incompetence on the part of subordinates. In these cases, the accuracy of the information passed along by managers is important, as the subordinate must clearly understand what the problem is and how to overcome it. Coaching applies to ability problems, and the manager's approach is, I can help you do this better.
CounselingManagers help subordinates recognize and address problems stemming from their states of mind, emotions, or personalities. An important goal of counseling is to help a subordinate recognize a problem exists and to identify ways in which that problem might be addressed. Counseling applies to attitude problems, and the manager's approach is I can help you recognize that a problem exists. The skills of both coaching and counseling apply to a broad array of activitiesmotivatin g others, handling customer complaints, passing critical or negative information upward, handling conflicts between other parties, and negotiating for a certain position.