Answer to Question 1
Listening is a fundamental communication skill for understanding both the verbal content and the underlying feelings embedded in the message. Listening is an active process and requires the listener to be involved in the communication process. The listener should focus attention on trying to understand the content of the message. The active listener indicates that he or she in engaged in the conversation. Lack of feedback from the listener can discourage the speaker from sharing opinions or feelings. By actively listening to another individual, the manager shows empathy for and understanding of the speaker's perspective. Listening is an invaluable skill for managers.
Answer to Question 2
Answer: D
Explanation: A) Incorrect. The five characteristics of SMART goals are specific, measurable, aligned, realistic, and time-bound.
B) Incorrect. The five characteristics of SMART goals are specific, measurable, aligned, realistic, and time-bound.
C) Incorrect. The five characteristics of SMART goals are specific, measurable, aligned, realistic, and time-bound.
D) Correct. The five characteristics of SMART goals are specific, measurable, aligned, realistic, and time-bound.
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