Answer to Question 1
Flexible manufacturing is the operations management technique that helps reduce the setup costs associated with the production system. Computer-aided design, engineering, and manufacturing tools make the work process more flexible.
Answer to Question 2
The integrating style is used when the manager or team member can frame the issue as a problem and encourage the parties to identify the problem, examine alternatives, and agree on a satisfactory solution. An obliging or smoothing style may be used when the party managing the conflict is willing to neglect his or her own needs in order to accommodate the needs of the other party. A dominating style or forcing style may be used when the manager or team member acts in an assertive and forceful way and persuades the other party to abandon his or her objectives. It is a top-down approach. An avoiding style is used when the individual decides it is better to avoid the conflict rather than deal with it. A compromising style may be used when the manager makes some concessions to the other party and the other party is willing to reciprocate.
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