Author Question: Recently, TQM has become less visible in the organization because it is less important overall. ... (Read 21 times)

wrbasek0 · **on:** Jul 6, 2018

Recently, TQM has become less visible in the organization because it is less important overall.

Indicate whether the statement is true or false

Question 2

What are some of the skills needed for members of SMTs to be fully functional?

What will be an ideal response?

guyanai · **Reply #1 on:** Jul 6, 2018

Answer to Question 1

FALSE

Answer to Question 2

SMT members need to be trained in technical, management, and interpersonal skills. Team members must be cross-trained to rotate between different tasks or workstations. This offers greater flexibility to provide speed, efficiency, and quality. SMT members have the authority to make management decisions. Therefore, they need training in budgeting, scheduling, time management, planning, goal setting, and judging the performance of peers. Team members need effective interpersonal skills to form the team and sustain its performance. They must be able to communicate ideas persuasively, negotiate, and manage conflict.