Lana was sitting somberly in her office. Her face had an angry expression and she had a tear in her eye. One of her co-workers asked her how she was doing.
Lana responded, I am fine. Concerned, the co-worker asked, Are you sure? Lana again responded, Yes, there is nothing wrong, I am fine. Which emotional intelligence ability does Lana most likely need to develop?
A) Ability to diagnose and recognize your own emotions
B) Ability to control your emotions
C) Ability to recognize and diagnose emotions displayed by others
D) Ability to respond appropriately to others' emotional cues
Question 2
Which statement is accurate concerning the abilities listed in the author's definition of emotional intelligence and the list provided below?
1. ability to diagnose and recognize emotions
2. ability to control emotions
3. ability to lead a team
4. ability to manage with self-confidence
A) All abilities above are included in the author's definition.
B) Abilities 1 and 3 are included in the author's definition.
C) Abilities 1 and 2 are included in the author's definition.
D) Abilities 1 and 4 are included in the author's definition.
E) None of the abilities are included in the author's definition.
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Contents of Office Policies and Procedures Manual
Keep the spine straight while sitting down.
Using hot stones to massage the face.