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Author Question: Elizabeth was hired as a customer care executive by a telecommunication provider during a period ... (Read 57 times)

rmenurse

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  • Posts: 513
on: Jul 6, 2018
Elizabeth was hired as a customer care executive by a telecommunication provider during a period when they were extremely short-staffed.
 
  Her employers soon realized that she was impatient, easily irritated, and lacked motivation. They even began to receive complaints about her behavior from angry customers. In hiring Elizabeth, her employers were guilty of a(n) ________.
  A) admission error
  B) reject error
  C) accept error
  D) omission error

Question 2

If Victoria asks some employees to share jobs or perform their jobs on a part-time basis, she would be ________.
 
  A) firing employees.
  B) encouraging layoffs
  C) reducing the workweeks
  D) encouraging early retirements


sierramartinez

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Reply #1 on: Jul 6, 2018
Answer to Question 1

Answer: C

Answer to Question 2

Answer: C


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