Author Question: Elizabeth was hired as a customer care executive by a telecommunication provider during a period ... (Read 63 times)

rmenurse

  • Hero Member
  • *****
  • Posts: 513
Elizabeth was hired as a customer care executive by a telecommunication provider during a period when they were extremely short-staffed.
 
  Her employers soon realized that she was impatient, easily irritated, and lacked motivation. They even began to receive complaints about her behavior from angry customers. In hiring Elizabeth, her employers were guilty of a(n) ________.
  A) admission error
  B) reject error
  C) accept error
  D) omission error

Question 2

If Victoria asks some employees to share jobs or perform their jobs on a part-time basis, she would be ________.
 
  A) firing employees.
  B) encouraging layoffs
  C) reducing the workweeks
  D) encouraging early retirements



sierramartinez

  • Sr. Member
  • ****
  • Posts: 313
Answer to Question 1

Answer: C

Answer to Question 2

Answer: C



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
 

Did you know?

Thyroid conditions cause a higher risk of fibromyalgia and chronic fatigue syndrome.

Did you know?

There are 20 feet of blood vessels in each square inch of human skin.

Did you know?

Complications of influenza include: bacterial pneumonia, ear and sinus infections, dehydration, and worsening of chronic conditions such as asthma, congestive heart failure, or diabetes.

Did you know?

According to research, pregnant women tend to eat more if carrying a baby boy. Male fetuses may secrete a chemical that stimulates their mothers to step up her energy intake.

Did you know?

Excessive alcohol use costs the country approximately $235 billion every year.

For a complete list of videos, visit our video library