As a result of changing technology and unstable environment, your ...

[cagreen833]

As a result of changing technology and unstable environment, your company is planning to undertake restructuring of the business.
 
  The employees in your company are worried about this upcoming change and many of them are anxious due to a fear that they will lose their jobs as a result of this change. But that is not the case. The company only wants to restructure its business units, and it is not planning to cut down on jobs. In such a situation, which of the following techniques is most likely to be used by your company to deal with the employees' resistance to change?
  A) implementing changes fairly
  B) education and communication
  C) participation
  D) manipulation and cooptation
  E) coercion

Question 2

________ planning dominates managers' planning efforts at lower levels of the organization.
 
  A) Strategic
  B) Organization-wide
  C) Operational
  D) Directional

[ryrychapman11]

Answer to Question 1

B
Explanation: B) Communicating the logic of a change can reduce employee resistance on two levels. First, it fights the effects of misinformation and poor communication: if employees receive the full facts and clear up misunderstandings, resistance should subside. Second, communication can help sell the need for change by packaging it properly.

Answer to Question 2

Answer: C