A formal, systematic process that permits employees to express complaints without jeopardizing their jobs is known as a(n) ________.
A) grievance procedure
B) union security
C) employee security
D) management
Question 2
Which of the following is most likely to be a characteristic of an organization pursuing an innovation strategy?
A) high formalization
B) high specialization
C) decentralized control
D) rigid departmentalization
E) narrow span of control