Jayne is very good at computer programming and most people in her company depend heavily on her knowledge to execute their projects. Jayne's specialized knowledge gives her ________.
A) expert power
B) coercive power
C) legitimate power
D) referent power
E) reward power
Question 2
When financial constraints limited recruitment at GTY Industries, older employees came under increased pressure. Employees who left the organization were not replaced, and existing workers had to take up additional responsibilities.
Troy, a manager at GTY, must get his team to perform despite the low morale that prevails across the organization. Which of the following would most strengthen the suggestion that Troy should use referent power to lead his team?
A) The reduction in the size of the department has necessitated a reshuffling of roles and responsibilities.
B) The existing workers have been in the department for a long time and are familiar with the process.
C) Troy worked his way up from the shopfloor to managerial level, and many of the workers admire this.
D) The older workers are unwilling to conform to the new processes though they are familiar with the work.
E) Troy previously managed another department, and shifted to his current one after the financial trouble began.
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