Both Stella and Marianne are managers at Globus Services. While subordinates tend to either take Stella's directives lightly or begrudgingly carry them out, they are more than willing to go out of their way to accommodate Marianne's requests.
Which of the following best explains this situation?
A) Stella holds a higher position in the company than Marianne.
B) Marianne wins the sympathies of her subordinates due to her professional shortcomings.
C) Marianne has built relationships of trust with her employees.
D) Stella has greater influence over employee performance evaluations.
E) Stella is known to be partial to those employees whom she likes.
Question 2
________ refers to the the specific tactics employed to realize desired behaviors from others.
A) Opposition
B) Experimentation
C) Influence
D) Performance
E) Arbitration
Example of Health Care Services
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