The ________ approach involves a hierarchical chain of command in which only difficult cases that cannot be handled by mid-level leaders with delegated authority are referred to the top-level leaders.
A) management by objectives
B) task management
C) total quality management
D) management by exception
E) passive management
Question 2
Mary Parker Follett said that workers will reduce the chances of an enterprise's success if they are given more responsibility for decision making.
Indicate whether the statement is true or false
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