Answer to Question 1
Work place aggression can be managed effectively through tactics such as the following: Establish clear norms against abusive treatment of employees, as well as clear procedures for assuring that they are followed. If it is made clear in an organization from the top down that abusiveness toward employees will not be tolerated, then even highly aggressive managers will be likely to get the message. Train managers in interpersonal skills. Equipping managers with better communication skills and greater sensitivity to others can help reduce problems. Conduct periodic assessments of employee satisfaction and commitment. Assessments that are conducted in a confidential manner can uncover abusive behavior by managers, before the behavior becomes worse. Then, those managers can be trained, counseled, or disciplined as needed.
Answer to Question 2
The following characteristics seem to contribute to short fuses. High-trait anger is the tendency to respond to situations in a predominantly angry manner. Positive attitude toward revenge exemplifies the belief that it is justifiable to get back at others who have caused one harm. Past experience with aggression involves a history of exposure to aggressive behavior. Overt expressions of anger refer to the tendency to express anger rather than to suppress it.
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