When a manager introduces the idea that change is necessary by ...

[Haya94]

When a manager introduces the idea that change is necessary by suggesting that an impending crisis is likely, he/she is using an approach called:
 
  A) unfreezing.
  B) doomsday management.
  C) first-order change.
  D) second-order change.

Question 2

Refer to Table 11.1. Students' committee behavior is an example of:
 
  A) prosocial behavior.
  B) reciprocity-based behavior.
  C) a distributive orientation.
  D) organizational citizenship behavior.

[softEldritch]

Answer to Question 1

B

Answer to Question 2

D