Answer to Question 1
Answer: Our human nature is to not accept or approach anything that's different from us. But it doesn't make discrimination of any type or form acceptable. And we live and work in a multicultural context. So the challenge for organizations is to find ways for employees to be effective in dealing with others who aren't like them. That's where diversity skills training, specialized training to educate employees about the importance of diversity and teach them skills for working in a diverse workplace, comes in.
Most diversity skills training programs start with diversity awareness training. During this type of training, employees are made aware of the assumptions and biases they may have. Once we recognize that, we can look at increasing our sensitivity and openness to those who are different from us. Sounds simple, but it's not. But if people can be taught to recognize that they're prejudging people and to consciously address that behavior, then the diversity awareness training has been successful. Then, the next step is diversity skills training, in which people learn specific skills on how to communicate and work effectively in a diverse work environment.
Answer to Question 2
B
Procedural memory includes skills that are handed down in a culture from generation to generation.
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