Total quality management includes the two group decision-making ...

[theo]

Total quality management includes the two group decision-making techniques of ________.
 
  A) benchmarking and NGT
  B) empowerment and brainstorming
  C) benchmarking and empowerment
  D) electronic brainstorming and empowerment

Question 2

Refer to Table 4.3. Mark would seem to be:
 
  A) a high Mach.
  B) a Type A personality.
  C) high in self-monitoring.
  D) low in self-efficacy.

[Bsand8]

Answer to Question 1

C

Answer to Question 2

A

[theo]

Thanks for the timely response, appreciate it

[ghepp]

Excellent