________ are the rules of thumb that help people simplify ...

[Capo]

________ are the rules of thumb that help people simplify decision making.
 
  A) Biases
  B) Heuristics
  C) Proclivities
  D) Penchants

Question 2

Compare and contrast top-down and bottom-up change.
 
  What will be an ideal response?

[chinwesucks]

Answer to Question 1

B

Answer to Question 2

Top-down change is implemented by managers at a high level in the organization. It is a result of radical organizational restructuring and reengineering. Bottom-up change is implemented by employees at low levels in the organization; it then rises gradually until it is felt throughout the organization. In general, bottom-up change is easier to implement than top-down change because it provokes less resistance.

[Capo]

Excellent

[nathang24]

TYSM