What should you do if you want to manage your process of perception?
A) Critical reflection
B) Engage in the self-fulfilling prophecy
C) Explain to others that all perceptions are biased
D) Improve your decision making
Question 2
Which of the following is LEAST LIKELY to support the successful implementation of TQM?
A) empowering employees to make decisions
B) managers acting as facilitators
C) decentralizing decision making
D) supporting command and control model