________ is an ongoing and constant effort by all of an organization's functions to find new ways to improve the quality of its goods and services.
A) Reengineering
B) Restructuring
C) Total quality management
D) Socio-technical systemization
Question 2
When people are in teams, they take on certain roles. Who is the person who encourages the search for more information?
A) Linker. B) Maintainer. C) Assessor. D) Adviser.