________ is the process in which groups with conflicting ...

[cherise1989]

________ is the process in which groups with conflicting interests meet to make offers, counteroffers, and concessions in an effort to resolve their differences.
 
  A) Arbitration
  B) Mediation
  C) Negotiation
  D) Conciliation

Question 2

When individual conflict is due to a clash of personalities and a lack of understanding between parties, the BEST first step the organization can take to help resolve the situation is ________.
 
  A) job rotation and temporary assignment
  B) dismissal of the individuals involved
  C) promotion of the individuals involved
  D) advising and counseling the individuals involved

[juicepod]

Answer to Question 1

This is awesome you took your the time to answer these questions. You have been so helpful.

Answer to Question 2

Awesome job my friend

[cherise1989]

Excellent

[marict]

Thanks for the timely response, appreciate it