Author Question: Change is never easy. Why do employees and organizations resist change? How can an organization ... (Read 278 times)

bcretired · **on:** Jul 7, 2018

Change is never easy. Why do employees and organizations resist change? How can an organization reduce
the resistance to change?

What will be an ideal response?

Question 2

During a performance appraisal, a manager tells a grocery store cashier that she is spending too much of her time greeting customers and providing friendly service and not enough time making sure that she is ringing up the grocery bills correctly.

Which of the following BEST describes this cashier's limitation?
A) not sufficiently motivated
B) not contributing required inputs
C) contributing too many inputs
D) misdirecting inputs

phuda · **Reply #1 on:** Jul 7, 2018

Answer to Question 1

Individuals resist change because the change may threaten their economic security, they fear the unknown, the change threatens their social relationships, they are comfortable in the current way of doing things, and they fail to recognize the need for change. Organizations resist change due to structural inertia, work group inertia, threats to the existing balance of power, and experience with previously unsuccessful change efforts.
Resistance to change may be overcome by shaping political dynamics, by educating the workforce, and by selling the change. All these require good communication skills. In addition, the organization should involve the employees in the change effort, reward constructive behaviors, stress the urgency of change, create relentless discomfort with the status quo, and create a learning organization.

Answer to Question 2

D