Author Question: What percentage of performance gaps are generally attributable to factors external to the individual ... (Read 146 times)

meagbuch

  • Hero Member
  • *****
  • Posts: 568
What percentage of performance gaps are generally attributable to factors external to the individual performer?
 
  (a) 20, (b) 40, (c) 60, (d) 80.

Question 2

When dealing with a difficult customer it is important to quickly point out to the customer how much of the problem is his or her fault.
 
  Indicate whether the statement is true or false



jordangronback

  • Sr. Member
  • ****
  • Posts: 339
Answer to Question 1

d

Answer to Question 2

F



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question


 

Did you know?

There are more bacteria in your mouth than there are people in the world.

Did you know?

The average human gut is home to perhaps 500 to 1,000 different species of bacteria.

Did you know?

Drugs are in development that may cure asthma and hay fever once and for all. They target leukotrienes, which are known to cause tightening of the air passages in the lungs and increase mucus productions in nasal passages.

Did you know?

More than 50% of American adults have oral herpes, which is commonly known as "cold sores" or "fever blisters." The herpes virus can be active on the skin surface without showing any signs or causing any symptoms.

Did you know?

According to animal studies, the typical American diet is damaging to the liver and may result in allergies, low energy, digestive problems, and a lack of ability to detoxify harmful substances.

For a complete list of videos, visit our video library