An organizational condition for bringing about creativity centers around
a. a penalty system for noncreative thought.
b. a relaxed dress code for everybody including executives.
c. an open work environment with very few private offices.
d. encouragement and emotional support for attempts at creativity.
Question 2
The formal organization refers to the organization as it
a. is supposed to be.
b. used to be.
c. represents the attitudes of people.
d. has developed by custom.
Question 3
Allow the customer to climb Mount Anger refers to giving him or her a chance to
a. achieve a high level of customer satisfaction.
b. calm down before dealing with the problem.
c. complain to your manager before dealing with you.
d. learn that the competition is worse than you.
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