It is important for the manager or practitioner to reflect back feelings to the speaker as it _____.
a. builds positive relations with the speaker
b. allows the practitioner to suggest better ways for the speaker to handle his or her problems
c. improves the speaker's public speaking ability
d. helps the speaker to learn to solve his or her problems
e. answers c and d
Question 2
_________ involves monopolizing the conversation by talking longer and louder, effectively preventing others from participating.
Fill in the blanks with correct word
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