Innovation is: A) The reinvention of an old product B) The ...

[appyboo]

Innovation is:
 
  A) The reinvention of an old product
 
  B) The introduction of a new product
 
  C) The reintroduction of a new product
 
  D) All of the above

Question 2

________ is the treatment an employee provides a customer.
 
  A) Standards
 
  B) Customer service
 
  C) Quality
 
  D) Value

Question 3

Employees should be:
 
  A) Dependable
 
  B) Responsive
 
  C) Competent
 
  D) All of the above

Question 4

When dealing with a difficult customer:
 
  A) Help the customer solve his or her problem
 
  B) Misunderstand the customer
 
  C) Adopt the attitude that the customer is happy
 
  D) All of the above

Question 5

The motto, The Customer Is Always Right is:
 
  A) Only true if the customer is demanding
 
  B) The correct way to view customer service
 
  C) A good motto to follow when you don't know what else to do
 
  D) Not always true

[ebonylittles]

Answer to Question 1

Boom Correct answer

Answer to Question 2

wohoo thank youuu.

Answer to Question 3

Boom Correct answer

Answer to Question 4

Thank you soo much

Answer to Question 5

Thanks for your help Worked like a charm.