The tendency of Americans to look people in the eye contrasts with the tendency of the British to keep looking away while conversing. Such differences are categorized as ________.
A) oculesics
B) proxemics
C) paralanguage
D) object language
Question 2
Trust improves cross-cultural communication by ________.
A) making sure that all of the business transactions are based on arm's-length relationships
B) replacing formal legal contracts for global firms
C) encouraging the open exchange of ideas and information
D) helping people plan for known circumstances
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