MAX Computers manufactures affordable laptops, desktops, and tablets at its factory in Arizona. MAX has experienced a moderate amount of financial success,
but upper management wants the firm to grow at a faster rate and become a bigger player in the highly competitive computer market. The firm's greatest problems relate to its employees. Employee turnover is highmost employees at MAX leave within two years or less of being hired. In addition, the rate of productivity among employees is not as high as executives would like. The vice president of human resources is considering moving MAX towards a high-performance work system.
Which of the following best supports the argument that MAX should move towards a high-performance work system?
A) MAX competitors regularly use benchmarking to compare their employees to those in other firms.
B) MAX customers purchase new computers every two years according to online customer surveys.
C) Outsourcing clerical tasks would enable MAX to raise employee salaries and increase productivity.
D) Using advanced recruitment and hiring practices will allow MAX to improve employee productivity.
Question 2
The primary purpose of implementing high-performance practices such as recruiting, screening, and training is to ________.
A) foster a strong organizational culture
B) create management opportunities for new hires
C) develop a trained, flexible, and self-motivated workforce
D) utilize benchmarks to compare personnel skills within an industry
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