Consider Mary, who is hearing impaired but able to speak and read ...

[Wadzanai]

Consider Mary, who is hearing impaired but able to speak and read lips. She applies for the job of accounting clerk. She has all the KSAs required for critical tasks. Although not a critical task, the job requires using the phone from time to time.
 
  Can the employer refuse to hire her on the basis of her inability to use a phone?
  A) Yes, she needed to be able to hear clearly on the job.
  B) Yes, if the employer can show that not answering the phone is a detriment to the business.
  C) No, the company has a duty to accommodate her by buying a phone for the hearing impaired.
  D) No, the company has a duty to accommodate her by providing an operation to improve her hearing.
  E) None of the above.

Question 2

Why are peer support and supervisor support important to the transfer process?
 
  What will be an ideal response?

[yasmin]

Answer to Question 1

C

Answer to Question 2

Peer support is important to transfer because if everyone is involved in the training process, it continues beyond the classroom. Additionally, peer pressure can be a strong motivator and you want that pressure to be toward doing the learned behavior, not against it.

Supervisor support is important because if supervisors set goals and reinforce appropriate behaviors learned in training, it will facilitate transfer.

[Wadzanai]

Thanks for the timely response, appreciate it

[blakcmamba]

Excellent