Author Question: Edwin is the HR manager at a customer care unit with approximately 1,000 employees. He wants to ... (Read 22 times)

james0929 · **on:** Jul 7, 2018

Edwin is the HR manager at a customer care unit with approximately 1,000 employees. He wants to statistically analyze the service data to make the recruitment process more effective by identifying desirable and undesirable qualities of employees.

Edwin observes a high positive correlation between the employees' ability to adapt and the turnaround time. However, he decides to avoid using this criterion when recruiting employees. Which of the following, if true, would MOST strengthen this decision to avoid the criterion?
A) The statistical significance of the correlation was found to be sixty percent.
B) Another trait, honesty, had a higher correlation coefficient than employees' ability to adapt.
C) The sample size used by Edwin was significantly larger than what was required.
D) Multiple regressions were observed among the variables used for the analysis.

Question 2

It's usually a good idea to end a counseling session with the employee summarizing what has taken place and with ________.

A) agreement to meet in one week
B) a written report summarizing the meeting
C) the specific actions to be taken
D) clarification of the alternatives
E) identification of the problem