Answer to Question 1
Possible contributions of a good performance management system include the following:
A . Motivation to perform is increased.
B. Self-esteem of employees is increased.
C. Managers gain insight about subordinates.
D. Definition of job and criteria are clarified.
E. Self-insight and development are enhanced.
F. Administrative actions are more fair and appropriate.
G. Organizational goals are made clear.
H. Employees become more competent.
I. There is better protection from lawsuits.
J. There is better and timelier differentiation between good and poor performers.
K. Supervisor's views of performance are communicated more clearly.
L. Organizational change is facilitated.
Answer to Question 2
Self-serving bias is the tendency for people to attribute success to themselves and failure to external causes (i.e., factors outside of their control). As a result, this bias leads people to report that their own behaviors and personality traits are more needed for successful job performance compared to behaviors and personality traits of others.
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