Answer to Question 1
The five components of an information system are hardware, software, data,
procedures, and people. They are arranged symmetrically in the framework. The outermost
components, hardware and people, are both actorsthey take action. The software and
procedure components are both sets of instructions: Software is instructions for hardware, and
procedures are instructions for people. Finally, data is the bridge between the computer side on
the left and the human side on the right. When an activity in a business process is handled by an
automated system, it means that work formerly done by people following procedures has been
moved so that computers now do that work by following instructions in software. Thus, the
automation of a process activity consists of moving work from the right-hand side of the fivecomponent information system (IS) framework to the left.
Answer to Question 2
TRUE