Which of the following is a function of enterprise application integration (EAI)?
A) It is used to forecast sales and to create manufacturing plans to meet those forecasts.
B) It manages all the interactions with customers, from lead generation to customer service.
C) It creates information silos by departmentalizing applications.
D) It enables existing applications to communicate and share data.
Question 2
Which of the following statements is true about roles in a business process?
A) A role is the superset of the activities in a business process.
B) Roles are grouped in swimlane diagrams according to the number of actors involved.
C) The name of a role is written at the top of a swimlane.
D) A particular role can be fulfilled by just one person.
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