Answer to Question 1
Enterprise systems are complex. Even the most talented IS departments can struggle in coming to grips with ERP, customer relationship management, and supply chain management applications. Most vendors have trained project managers and experienced consultants to assist companies with installing enterprise systems. Using consultants tends to move companies through the implementation more quickly and tends to help companies train their personnel on the applications more effectively. However, companies should not rely too heavily on support from the vendors and should also draw on external consultants to help define the functionality before selecting a vendor. In addition, the company should also plan for the consultants leaving once the implementation is complete. When consultants are physically present, company personnel tend to rely on them for assistance. Once the application goes live and the consultants are no longer there, users have to do the job themselves. A key focus should, therefore, be facilitating user learning.
Answer to Question 2
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