________ refers to systems for providing effective and efficient ...

[rmenurse]

________ refers to systems for providing effective and efficient communication with the customer from the entire organization.
 
  A) Analytical customer relationship management (CRM)
  B) Sales force automation
  C) Collaborative customer relationship management (CRM)
  D) Operational customer relationship management (CRM)
  E) Business intelligence

Question 2

Using a utility computing model, cloud computing helps to transform IT infrastructure costs from a capital expenditure to an operational expenditure.
 
  Indicate whether the statement is true or false

[xMRAZ]

Answer to Question 1

C

Answer to Question 2

TRUE

[rmenurse]

Wow, this really help

[scottmt]

Thanks for the timely response, appreciate it