Identify the purpose of an office automation system.
A) to create, store, analyze, and manage spatial data
B) to provide access to databases in order to support quantitative decision making
C) to support a wide range of predefined day-to-day activities of individuals and small groups
D) to support interaction between the firm and its customers
E) to enable customers to buy goods and services from a firm's Web site
Question 2
Systems that are used to interact with customers and run a business in real-time are called ________ systems.
A) tactical
B) strategic
C) operational
D) informational
E) executive
