Redesigning and automating business processes can be seen as a double-edged sword because:
A) increases in efficiency may be accompanied by job losses.
B) increases in efficiency may be accompanied by poor data quality.
C) support for middle-management decision making may be offset by poor data quality.
D) reliance on technology results in the loss of hands-on knowledge.
E) it can concentrate power in the hands of senior executives.
Question 2
Which of the following would you use to find patterns in user interaction data recorded by web servers?
A) Web usage mining
B) Web server mining
C) Web structure mining
D) Web content mining
E) Web protocol mining
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