Author Question: Describe each type of organizational change enabled by information technology. Give an example of ... (Read 69 times)

mrsjacobs44 · **on:** Jul 7, 2018

Describe each type of organizational change enabled by information technology. Give an example of each type of change, as it might be illustrated through the operations of a hotel.

What will be an ideal response?

Question 2

Which of the following is not used to capture tacit knowledge?

A) expert system
B) case-based reasoning
C) fuzzy logic
D) neural network
E) knowledge base

sokh · **Reply #1 on:** Jul 7, 2018

Answer to Question 1

1. In automation, employees are assisted with performing tasks automatically. In a hotel, this might mean that a system is set up for the reservations desk to record and process customer reservations.
2. In rationalization of procedures, standard operating procedures are streamlined. In a hotel, this might mean that a reservation system that required three or four steps for checking a customer in would be reduced to one or two steps.
3. In business process reengineering, business processes are analyzed, simplified and redesigned. In a hotel, the reservation and check-in system might be designed to allow the customers to reserve rooms and check in themselves, without the need of a hotel employee to confirm the process.
4. In paradigm shift, the very nature of the business is rethought and new business models are defined. In a hotel, this might mean that the idea of renting rooms on a night-by-night basis to clients might be rethought of as an extended stay place, or perhaps even as a condominium or other business type.

Answer to Question 2

D