Answer to Question 1
Standards: Different EDI, e-mail, telecommunications standards.
Reliability: Phone networks are not uniformly reliable.
Speed: Different data transfer speeds; many are slower than United States speeds.
Personnel: Shortages of skilled consultants.
Answers will vary, but an example answer is: The easiest challenge to solve is that of standards because of the growth of universal, Internet-based standards, Web services, and component-based programming.
Answer to Question 2
The expertise and experience of firm employees can be gathered by documenting their experience through documenting best practices and frequently asked questions. You can also develop a referral system by providing a way for employees to find a company expert for the solution they are looking for. Other tools you can use include best-practices documents, FAQs, collaboration tools, wikis, and blogs for helping gather and disseminate tacit knowledge.
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