Which of the following constitutes an organizational element in ...

[mcmcdaniel]

Which of the following constitutes an organizational element in the UPS tracking system described in the chapter?
 
  A) the specification of procedures for identifying packages with sender and recipient information
  B) monitoring service levels
  C) promoting the company strategy of low-cost, superior service
  D) the use of handheld computers and networks for managing package delivery
  E) a Web-based Post Sales Order Management System

Question 2

The retail home improvement chain you work for, DIY Discount, has noticed that one of its brands of faucets is not selling nearly as well as anticipated.
 
  What information systems of the business will you use to determine the reason for the poor sales? Discuss what information you will retrieve from which system. Which of the information systems will be most important for your analysis? Which of the systems will be least important?

[poopface]

Answer to Question 1

A

Answer to Question 2

You might query operational level TPS to make sure that the product is actually getting to the stores and being restocked. You could query MIS to see average sales levels according to geography, location, and other factors to see if there are any specific factors affecting the sales. You might query ESS to see if the same faucets are being sold by competitors and what these prices are. You might use DSS to see what factors could increase sales.
Assuming that the faucets are being properly stocked at the stores, the most important systems to query are the managerial-level systems: MIS for summaries of sales records to help pinpoint any other factors; ESS to check competition, and DSS for higher-level analysis to forecast possible solutions.