An integrated application suite to support a whole establishment that includes modules to manage financials, human resources, supply chain, customer relationships, and other business processes is called ________.
A) enterprise resource planning
B) total quality management
C) business process automation
D) business process management
Question 2
Which of the following is a function of a requirements definition document (RDD)?
A) emphasizing the impact that information systems have on business processes
B) specifying the features that an information system should have
C) conducting the S.W.O.T. analysis of the business' industry
D) estimating the maintenance cost of a business process
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