________ is the outsourcing of a task to a large number of users.
A) Brainstorming
B) Crowdsourcing
C) Keylogging
D) Hashtagging
Question 2
Employees working primarily at the ________ decision level deal directly with customers and handle all the routine transactions where their decisions follow predetermined policies and procedures that spell out how to handle different situations.
A) strategic
B) tactical
C) operational
D) directional