In the value chain, the primary activity of customer service is ...

[WWatsford]

In the value chain, the primary activity of customer service is to assist customers in their use of the product, and thus maintain and enhance the product's value.
 
  Indicate whether the statement is true or false

Question 2

Which of the following statements is true about cloud computing?
 
  A) It is yet to be adopted on a large scale as it is expensive.
  B) It enables multiple organizations to utilize the same computing infrastructure.
  C) It is the leasing out of a fixed amount of server time and resources.
  D) It has a negative impact on cloud vendors as they do not benefit from economies of scale.

[apple]

Answer to Question 1

TRUE

Answer to Question 2

B