« previous next »

Author Question: What is CRM? How has it evolved? What will be an ideal ... (Read 30 times)

hubes95

  • Hero Member
  • *****
  • Posts: 561
on: Jul 7, 2018
What is CRM? How has it evolved?
 
  What will be an ideal response?

Question 2

Which is not related to conventional files?
 
  A) Files will remain a practical way to store data for some applications.
  B) A file can be designed and built quite rapidly.
  C) Files are a central source of data meant to be shared by many users for a variety of applications.
  D) The concerns for data availability and security are minimized.


Pariscourtney

  • Sr. Member
  • ****
  • Posts: 352
Reply #1 on: Jul 7, 2018
Answer to Question 1

CRM is Customer Relationship Management and it is an approach that offers to provide a better customer experience and do it more efficiently. As such, it combines corporate strategy, business methodology, and technology to meet a wide set of goals for companies. It is not a new idea, but as a technology, grew out of simple sales force automation applications and databases where salespeople wanted to store all their customer contact information. Gradually other applications were added in such as marketing automation and call center support. Then business analytics were added in to support all of the various functional areas of CRM.

Answer to Question 2

C


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
« previous next »
 

Did you know?

Many supplement containers do not even contain what their labels say. There are many documented reports of products containing much less, or more, that what is listed on their labels. They may also contain undisclosed prescription drugs and even contaminants.

Did you know?

Eating food that has been cooked with poppy seeds may cause you to fail a drug screening test, because the seeds contain enough opiate alkaloids to register as a positive.

Did you know?

After 5 years of being diagnosed with rheumatoid arthritis, one every three patients will no longer be able to work.

Did you know?

Many of the drugs used by neuroscientists are derived from toxic plants and venomous animals (such as snakes, spiders, snails, and puffer fish).

Did you know?

Green tea is able to stop the scent of garlic or onion from causing bad breath.

As sessile organisms, plants have evolved many mechanisms to mitigate the potential damage of abioti As sessile organisms, plants have evolved many mechanisms to mitigate the potential damage of abioti
Coelacanth Genes Mapped, "Living Fossil" Evolved Slowly Coelacanth Genes Mapped, "Living Fossil" Evolved Slowly
Humans have evolved, beginning in Africa Humans have evolved, beginning in Africa
If CP for an ideal gas is 35.4 J/molK, which of the following is CV for this gas? If CP for an ideal gas is 35.4 J/molK, which of the following is CV for this gas?
How much energy is evolved during the reaction of 53.4 g of Al, according to the reaction ... How much energy is evolved during the reaction of 53.4 g of Al, according to the reaction ...
Video: Fermentation pathways

For a complete list of videos, visit our video library