« previous next »

Author Question: What is CRM? How has it evolved? What will be an ideal ... (Read 48 times)

hubes95

  • Hero Member
  • *****
  • Posts: 561
on: Jul 7, 2018
What is CRM? How has it evolved?
 
  What will be an ideal response?

Question 2

Which is not related to conventional files?
 
  A) Files will remain a practical way to store data for some applications.
  B) A file can be designed and built quite rapidly.
  C) Files are a central source of data meant to be shared by many users for a variety of applications.
  D) The concerns for data availability and security are minimized.


Pariscourtney

  • Sr. Member
  • ****
  • Posts: 352
Reply #1 on: Jul 7, 2018
Answer to Question 1

CRM is Customer Relationship Management and it is an approach that offers to provide a better customer experience and do it more efficiently. As such, it combines corporate strategy, business methodology, and technology to meet a wide set of goals for companies. It is not a new idea, but as a technology, grew out of simple sales force automation applications and databases where salespeople wanted to store all their customer contact information. Gradually other applications were added in such as marketing automation and call center support. Then business analytics were added in to support all of the various functional areas of CRM.

Answer to Question 2

C


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
« previous next »
 

Did you know?

Of the estimated 2 million heroin users in the United States, 600,000–800,000 are considered hardcore addicts. Heroin addiction is considered to be one of the hardest addictions to recover from.

Did you know?

About 3% of all pregnant women will give birth to twins, which is an increase in rate of nearly 60% since the early 1980s.

Did you know?

This year, an estimated 1.4 million Americans will have a new or recurrent heart attack.

Did you know?

Drugs are in development that may cure asthma and hay fever once and for all. They target leukotrienes, which are known to cause tightening of the air passages in the lungs and increase mucus productions in nasal passages.

Did you know?

The highest suicide rate in the United States is among people ages 65 years and older. Almost 15% of people in this age group commit suicide every year.

These two desert arthropods, a scorpion and a cicada, have evolved very different approaches to livi These two desert arthropods, a scorpion and a cicada, have evolved very different approaches to livi
Coelacanth Genes Mapped, "Living Fossil" Evolved Slowly Coelacanth Genes Mapped, "Living Fossil" Evolved Slowly
Field research on free-living primates allows primatologists to study patterns of behavior in the se Field research on free-living primates allows primatologists to study patterns of behavior in the se
Cultures Ideal Body Types Cultures Ideal Body Types
What are examples of ideal forms? What are examples of ideal forms?
Video: Contraction cycle of a sarcomere

For a complete list of videos, visit our video library