« previous next »

Author Question: What is CRM? How has it evolved? What will be an ideal ... (Read 42 times)

hubes95

  • Hero Member
  • *****
  • Posts: 561
on: Jul 7, 2018
What is CRM? How has it evolved?
 
  What will be an ideal response?

Question 2

Which is not related to conventional files?
 
  A) Files will remain a practical way to store data for some applications.
  B) A file can be designed and built quite rapidly.
  C) Files are a central source of data meant to be shared by many users for a variety of applications.
  D) The concerns for data availability and security are minimized.


Pariscourtney

  • Sr. Member
  • ****
  • Posts: 352
Reply #1 on: Jul 7, 2018
Answer to Question 1

CRM is Customer Relationship Management and it is an approach that offers to provide a better customer experience and do it more efficiently. As such, it combines corporate strategy, business methodology, and technology to meet a wide set of goals for companies. It is not a new idea, but as a technology, grew out of simple sales force automation applications and databases where salespeople wanted to store all their customer contact information. Gradually other applications were added in such as marketing automation and call center support. Then business analytics were added in to support all of the various functional areas of CRM.

Answer to Question 2

C


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
« previous next »
 

Did you know?

The Food and Drug Administration has approved Risperdal, an adult antipsychotic drug, for the symptomatic treatment of irritability in children and adolescents with autism. The approval is the first for the use of a drug to treat behaviors associated with autism in children. These behaviors are included under the general heading of irritability and include aggression, deliberate self-injury, and temper tantrums.

Did you know?

Most fungi that pathogenically affect humans live in soil. If a person is not healthy, has an open wound, or is immunocompromised, a fungal infection can be very aggressive.

Did you know?

Signs and symptoms of a drug overdose include losing consciousness, fever or sweating, breathing problems, abnormal pulse, and changes in skin color.

Did you know?

The FDA recognizes 118 routes of administration.

Did you know?

Essential fatty acids have been shown to be effective against ulcers, asthma, dental cavities, and skin disorders such as acne.

As sessile organisms, plants have evolved many mechanisms to mitigate the potential damage of abioti As sessile organisms, plants have evolved many mechanisms to mitigate the potential damage of abioti
Coelacanth Genes Mapped, "Living Fossil" Evolved Slowly Coelacanth Genes Mapped, "Living Fossil" Evolved Slowly
Primatologist Volker Sommer and his colleagues showed that langur infanticide had adaptive value and Primatologist Volker Sommer and his colleagues showed that langur infanticide had adaptive value and
Cultures Ideal Body Types Cultures Ideal Body Types
The Number of Children Americans Think Are Ideal The Number of Children Americans Think Are Ideal
For the circuit in Figure 1, assume ideal diodes. The peak inverse voltage is approximately For the circuit in Figure 1, assume ideal diodes. The peak inverse voltage is approximately
Video: Blood Pressure Measurement

For a complete list of videos, visit our video library