The first task of the ________ plan should be monitoring the ...

[HCHenry]

The first task of the ________ plan should be monitoring the transition from the one phase to the other, enabling a smooth transfer of knowledge.
 
  A) design
  B) functional requirements
  C) knowledge management
  D) transition
  E) cut-over

Question 2

Analytic CRM systems make use of sophisticated data warehousing and data mining software.
 
  Indicate whether the statement is true or false

[bobsmith]

Answer to Question 1

C

Answer to Question 2

TRUE