In order to develop communication skills that promote culturally ...

[Engineer]

In order to develop communication skills that promote culturally diverse settings, a nurse would _________.
 
  a. teach others how to communicate using the accepted methods of communication
  b. seek out and participate in learning opportunities that include a focus on communication and diversity
  c. ask yes/no questions when communication is not effective
  d. identify colleagues who are best suited to working with clients who are culturally diverse and suggest they care for that patient population

Question 2

Several nurses from outside the United States were recently hired at your hospital because they had passed the NCLEX-RN. According to Mattson (2009), many of these nurses would be astonished by which of the following?
 
  a. Number of medications each patient receives
  b. Amount of supplies nurses waste on each patient.
  c. Amount of documentation and the focus on cost-effective care
  d. Number of languages spoken fluently by the staff.

[cloudre37]

Answer to Question 1

b

a. Incorrect: Nurses should seek feedback from clients and colleagues, and participate in communication validation exercises (e.g., role-playing exercises; case studies).
b. Correct: According to the RNAO Best Practice Guidelines, one recommendation for developing communication skills that promote culturally diverse settings is to seek and participate in learning opportunities that include a focus on communication and diversity.
c. Incorrect: Nurses should use a range of communication skills (not only yes/no questions) to effectively communicate with clients and colleagues (including empathetic listening, reflecting, non-judgemental open-ended questioning).
d. Incorrect: All nurses should develop an awareness of different communication styles and the influence of culture on communication.

Answer to Question 2

C
According to Mattson (2009), the nurses from other countries would be most astonished by the amount
of documentation and the focus on cost-effective care in the United States.

[Engineer]

Excellent

[amcvicar]

TYSM