Author Question: A nurse manager works diligently to communicate effectively with the staff. In order to avoid ... (Read 64 times)

KimWrice · **on:** Jul 7, 2018

A nurse manager works diligently to communicate effectively with the staff. In order to avoid barriers to communication, the nurse manager should do which of the following? Select all that apply.

a. Be sensitive to cultural differences d. Elicit verbal and nonverbal feedback
b. Enhance listening skills e. Avoid metacommunication
c. Communicate aggressively f. Be sensitive to gender differences

Question 2

Managers of successful teams have been shown to have specific characteristics. Name three of these characteristics.

What will be an ideal response?

Question 3

You are employed in a hospital where nurses are unionized. Which of the following situations would you report to the NLRB? Select all that apply.

a. A staff nurse gave a medication to the wrong patient.
b. A nurse is given a verbal warning because of consistent tardiness.
c. You were not paid overtime for the extra hours you worked last week.
d. A nurse was denied a promotion due to failure to provide quality care.
e. Nurses are being sexually harassed by many of the physicians.
f. Units are often understaffed and experiencing increased patient falls.

tandmlomax84 · **Reply #1 on:** Jul 7, 2018

Answer to Question 1

A, B, D, F
Strategies that the nurse manager can implement to avoid barriers to communication include being
sensitive to cultural and gender differences, enhancing listening skills, eliciting both verbal and
nonverbal feedback. The nurse manager should also communicate assertively and utilize
metacommunication. Each of these techniques help to develop rapport with the staff and become a
foundation for the development of trust.

Answer to Question 2

Correct answers should include three of the following points.
o coaching employees (guiding team members in their work; providing skills, knowledge and support to do their work)
o motivating
o communicating (conveying enthusiasm about the work and goals of the team; providing feedback about progress to goals)
o engaging team members in decision making
o developing team members

Answer to Question 3

C, E, F
The issues that you should report to the NLRB include not being paid for overtime; sexual harassment;
and the units' being understaffed, resulting in increased patient falls. Salary issues and environmental
safety issues are under the purview of the union.