A culturally sensitive nurse can use which of the following ...

[Sufayan.ah]

A culturally sensitive nurse can use which of the following techniques when communicating with colleagues of different cultures?
 
  a. Use only written communication channels.
  b. Minimize the use of jargon specific to the nurse's culture.
  c. State I'm trying to get through to you, don't you understand..
  d. Continue to listen even when the nurse doesn't understand the message.

Question 2

With the help of the union representative, a nurse files a grievance against the hospital because of unfair practices when promoting the staff.
 
  Mediations between the union representative and management have been unsuccessful, and the situation now requires the input from a non-partial third party. This final step of the grievance procedure is known as which of the following? a. Dispute c. Fact-finding
  b. Arbitration d. Lockout

[mcomstock09]

Answer to Question 1

B
The culturally sensitive nurse would eliminate the use of jargon specific to the nurse's culture when
communicating with a colleague of a different culture. Both written and oral communication are
appropriate. Stating I'm trying to get through to you, don't you understand? is condescending. The
nurse should seek clarification when a message is not understood.

Answer to Question 2

B
Arbitration is the last step in a dispute. At this step, a non-partial third party will be involved and may
make the final decision. Arbitration may be voluntary or imposed by the government.